EVENT PLANNING
This course provides an overview of the competencies required of a professional event coordinator. Students examine the full event planning process from early conceptualization, sourcing, and contracting to last-minute details and follow-ups. At the end of this course students should be able to create event experiences that serve the needs of the client or host and fulfill the expectations of the guest or attendee.
FRONT AND BACK OFFICE OPERATIONS
This course teaches the principles of effective front and back office management. Emphasis is placed on the reservation, check-in/check-out procedures, and customer service. Accounting functions and administrative procedures are also reviewed.
SALES AND CUSTOMER SERVICE
In this course students learn and apply the steps involved in an effective sales presentation. Included in the techniques discussed are acquiring product knowledge, identifying and using appropriate approach techniques, presenting the product through sales talk and demonstration, handling customer objections, closing the sale, and handling customer complaints.
GUEST RELATIONS MANAGEMENT
This course provides a comprehensive review of managing hospitality organizations. It focuses on customer satisfaction, retention, and relations.
WORLDWIDE TOURISM
In this course students explore the diverse areas of the hospitality and tourism industries. Special emphasis is placed on the functional areas of hotels, cruises, and resorts.
TRAVEL-HOSPITALITY EXTERNSHIP
The externship provides the students with hands-on, practical work experience for careers in the travel and hospitality industries. Students are placed in local hotels, travel agencies, or other businesses in the travel and hospitality fields. Externship experiences are supervised and evaluated by personnel at the extern site and by college faculty.
BUSINESS LAW*
In this course, students develop an understanding of contracts, negotiable instruments, wills, trusts, insurance, real and personal property, bailments, and court procedures as they apply to business.
WORD PROCESSING–CORE
This course provides information and training on the use of microcomputer software for word processing. Students will use a word processing software package to produce a variety of documents from various application exercises.
HUMAN RELATIONS IN THE WORKPLACE
This course emphasizes the importance of the development of proper attitude in the workplace. The course also covers self-image, motivation, conflict management, team building, and improvement of interpersonal skills.
INTRODUCTION TO TRAVEL
This course covers the history, scope, and functions of the travel industry. Students gain knowledge of domestic and international air travel, tours, ground transportation, and the technical and personal skills needed for a career in the travel field in the twenty-first century.
DOMESTIC DESTINATIONS
This course is an introduction to the study of the geography of the United States, Canada, Mexico, and the Caribbean and their major attractions.
TRAVEL AGENCY OPERATIONS AND MEETING MANAGEMENT
This course focuses on the operations of a travel agency and examines the unique needs of the corporate traveler. In addition, students are presented with an overview of the meeting planning/convention management industry.
WORLDWIDE DESTINATIONS
This course is an introduction to the study of the geography of Europe, South America, Asia, Oceania, and Africa and their major attractions.
COMPUTERIZED RESERVATIONS
This course provides an understanding of the computerization of the industry with emphasis on microcomputer skills. Students learn the concepts and skills required to create and modify Passenger Name Records (PNR), provide fares, interpret and modify availability, sell air space, modify and price itineraries, utilize client profiles, and issue seat assignments. Students also learn to access hospitality, travel, and tourism resources on the Internet.
*Degree Program Only
